Help & Support
How can we help?
Everything you need to know about using Harlan — getting started, billing, privacy, and how to reach us.
Getting Started
Text the number. No app, no login.
Jump to sectionSMS Commands
STOP, START, HELP — what they do.
Jump to sectionWhat Harlan Does
What Harlan Pets can do for you.
Jump to sectionBilling & Pricing
Trials, payments, and cancellation.
Jump to sectionPrivacy & Data
How your data is stored and protected.
Jump to sectionContact Support
Get in touch with the team.
Jump to sectionGetting Started
Start in under a minute.
Text the number
Text the Harlan Pets phone number. No app to download, no account to create.
Set up via text
Harlan walks you through a quick setup conversation — your name, your pet's name, breed, and age. Takes about 5 minutes.
Start your free trial
Your 7-day free trial begins immediately. No credit card needed. You'll get a payment link via text before it ends.
Commands
SMS commands.
STOP Unsubscribes you and stops all messages. Also cancels your subscription immediately.
START Resubscribes after opting out. Your previous data is retained.
HELP Sends a quick help message with support contact info.
JOIN [CODE] Joins a family household for Harlan Pets. The household owner asks Harlan to generate an invite code, then shares it with you.
Focuses
What Harlan can do.
Harlan Pets
Your AI pet care companion. Ask about food, training, breed-specific advice, grooming — anything that comes with having a pet.
- Food & nutrition advice
- Training & behavior tips
- Vet visit & medication reminders
- Send photos for analysis
- Family sharing — one subscription, whole household
Harlan offers helpful suggestions, not professional advice. It is not a substitute for a veterinarian or other qualified professional. Always consult a licensed professional for medical or health decisions.
Billing
Pricing & subscription.
How it works
- 7-day free trial — no credit card needed
- $9/month after trial
- Payment link sent via text on day 5
- Clean cutoff if you don't subscribe — no partial access
Managing your subscription
- Update payment method at app.heyharlan.com/billing
- Cancel anytime — reply STOP for instant cancellation
- Reactivate by texting the number again
Standard message and data rates may apply. Message frequency varies based on your usage and preferences.
Privacy
Your data, your control.
What we store
- Conversation history
- Pet data you share
- Preferences (timezone, quiet hours)
- Photos sent via MMS
What we don't do
- Sell your data
- Share with marketers
- Store payment details (Stripe handles that)
Your rights
- Request a copy of your data
- Request deletion anytime
- Change preferences at app.heyharlan.com
- Opt out anytime with STOP
Still have questions?
How do I get started with Harlan?
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Just text the Harlan Pets phone number. No app download or account needed. Harlan will walk you through a quick setup conversation via text.
How do I unsubscribe?
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Reply STOP to any Harlan number. This immediately cancels your subscription and stops all messages. No hoops to jump through.
How much does Harlan cost?
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Harlan Pets is $9/month after a 7-day free trial. No credit card needed to start. You'll receive a payment link via text before your trial ends.
Can I manage my subscription online?
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Yes. Visit app.heyharlan.com/billing to update your payment method, view your plan, or cancel. You can also cancel by replying STOP to any Harlan number.
Is Harlan a substitute for a veterinarian or therapist?
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No. Harlan offers helpful suggestions and informational guidance, but it is not a substitute for licensed professionals. Always consult your vet, doctor, or therapist for medical or health decisions.
How does family sharing work?
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Harlan Pets lets you invite family members to share your pets. Just ask Harlan to add someone — it generates an invite code they can text to join your household. Everyone gets their own conversation with Harlan and access to the same pet data (health logs, vet visits, medications). Your $9/mo subscription covers everyone.
How do I contact support?
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Email [email protected]. You can also text HELP to any Harlan number for a quick support message. We typically respond within one business day.
Contact
We're here to help.
Questions, feedback, or data requests — reach us at the email below. We typically respond within one business day.
[email protected]Or text HELP to any Harlan number for a quick support message.